Maintenance and Repairs

Every house requires ongoing maintenance and repairs to ensure accommodations are suitable and free of health and safety hazards. This is an ongoing process that requires the cooperation of both Gignul and tenants.

Gignul Responsibilities
Gignul is responsible for maintaining the property and ensuring it continues to be a safe and healthy environment in which to live. Gignul has the right to inspect the house you are renting and will do so from time to time. You will be provided with a notice and a Gignul representative will come to the house at a reasonable time. When a Gignul representative visits, you may request identification, such as a business card.

Gignul will act upon repair requests for electrical, plumbing, sanitation, heating, ventilation and other appliances as soon as possible. Priority is given to those repairs believed to be hazardous to the tenantís health or safety, or those repairs that, if left unattended, could result in further damage to the house or property.

Gignul provides tenants with a 24-hour advance written notice that a representative will be entering the home, during regular business hours, to complete repairs. Depending on the timing, and nature of the work, Gignul may contact the tenant by telephone instead of a written notice, as long as the tenant agrees. The tenant is responsible ensure someone is at home to let the contractor in the house. If the tenant is unavailable, Gignul may provide a key to the contractor and permission for them to enter to the home.

In emergency situations, Gignul has the right to enter the house without permission (example; fire, and flood).

Tenant Responsibilities
Tenants are responsible for keeping the inside and outside of the house and property in good condition and free from health and safety hazards. Tenants are responsible to inform Gignul of any and all required repairs such as leaking taps, minor maintenance defects and major repairs (example: foundation wall is cracked and leaking).

Gignulís office is open between the hours of 8:30 a.m. and 5:00 p.m. Maintenance and repairs must be reported during these hours. Gignul will respond to your request as soon as possible.

Paging System for Emergency On-Calls
Please call 232-0016 after business hours for emergency on calls. When you reach this number, a message will instruct you on what to do.

Hours (8:30 a.m. to 5:00 p.m.), please call the Gignul Housing office for assistance.

Charge for Non-Emergency Calls
There will be a charge of $50 (plus GST) billed to the tenant for non-emergency calls or for calls where the tenant was aware of the emergency during Gignulís regular working hours.

Tenant Damage
Tenants are responsible for keeping the house in a similar condition as it was at the time of move-in. Tenants, in accordance with the house lease, will be held responsible for any will full damage, or damage resulting from neglect. Examples of such damage include defacing, damaging or removing any part of the house or property, broken windows, doors, holes in the walls, graffiti on walls, damages caused by pets, missing equipment or appliances, and foreign objects blocking the toilet and drains. Any costs incurred by Gignul to repair damage will be billed to the tenant.

For emergency repairs required after 5:00 p.m. on weekdays, weekends and holidays, you can use the Gignul Housing pager service. Depending on the nature of the emergency and the scheduling and availability of a contractor, Gignul Housing will attend to your problem as quickly as possible.

Please remember that this service is intended for emergency situations only. Examples of emergencies include broken plumbing lines, failure of heating appliances or electrical equipment, fire, flood, lock-out and break-ins.


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